Refund policy

Return & Refund Policy

Last updated: August 8, 2026

Digital Products (Planners & Downloads)

All digital products — including wedding planners, life organizers, and any downloadable files — are non-refundable once purchased and the file has been accessed or downloaded. Because digital goods are delivered instantly and cannot be "returned," we are unable to offer refunds or exchanges on these items.

If you experience a technical issue with your download (e.g., corrupted file, access error), please contact us within 7 days of purchase at [your support email] and we will resolve it promptly.

Physical Products (Outdoor Gear & Dropship Items)

We want you to love your purchase. If you're not satisfied, here's our policy:

Return window: 30 days from the date of delivery
Condition: Items must be unused, in original packaging, and in the same condition received
Non-returnable items: Opened consumables, personalized items, or items marked final sale
Return shipping: The customer is responsible for return shipping costs unless the item arrived damaged or defective

To initiate a return, email us at [your support email] with your order number and reason for return. We'll provide instructions within 2 business days.

Refunds

Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, contact us within 48 hours of delivery with photos and your order number. We'll make it right at no cost to you.

Questions?

Refund policy

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